Lago may automatically generate a credit note when a subscription is upgraded or downgraded. However, only users with a premium license can manually generate credit notes via the user interface or the API. Please contact us to get access to Lago Cloud and Lago Self-Hosted Premium.
You can now use your Lago account to issue credit notes for subscription invoices and add-ons.
Depending on the payment status of the invoice, you will be able to:
- Refund the customer (only for paid invoices); and/or
- Credit back the customer's account.
Please refer to the documentation for more information on credit notes and credit methods.