Webhooks
Messages
Below is a list of the event types we currently send. Please note that additional event types may be introduced in the future, so your code should be flexible enough to accommodate new types as they arise. Our objective is to maintain a consistent and predictable event structure, making it easier to integrate and handle messages, along with the objects they affect.
Alerts
Sent when a new usage alert threshold has been crossed.Schema example
Credit notes and refunds
Sent when a new credit note has been issued for a customer. This will allow your application to proceed with the refund.Schema example
Sent when the PDF file has been generated for a credit note. This will allow your application to retrieve the PDF credit note.Schema example
Sent when there is an error related to the refund process (i.e. the payment provider cannot refund the customer).Schema example
Customers
Basic customer information
Sent when a customer is successfully created in Lago.Schema example
Sent when a customer is successfully updated in Lago.Schema example
Sent when an error was encountered while processing data on an integrationSchema example
External payment providers
Sent when a customer is successfully created in the payment provider’s application. This allows you to retrieve the identifier assigned to the customer by the payment service provider.Schema example
Sent when there is an error related to the creation of a customer in the payment provider’s system.Schema example
Sent when a checkout link is issued for a customer.Schema example
Sent when a checkout link is issued for a customer.Schema example
External accounting providers
Sent when a customer is successfully created in the accounting provider’s application (like NetSuite). This allows you to retrieve the identifier assigned to the customer by the accounting service provider.Schema example
Sent when there is an error related to the accounting provider sync. Usually occurs when something went wrong in the accounting service provider’s application.Schema example
External CRM providers
Sent when a customer has been created in the CRM provider.Schema example
Sent when an error was encountered while syncing a customer to a CRM provider.Schema example
External tax providers
Sent when there is an error related to the tax provider sync. This usually occurs due to issues with item mappings, customer definitions, or within the service provider’s application.Schema example
Sent when a VIES VAT number has been checked for a customerSchema example
Event ingestion
Sent by the health check process when some events received in the previous hour do not match the validation rules.Schema example
This webhook is deprecated and no longer sent in Lago
v0.50.0-beta and above. It was sent when there was an error related to the creation of an event.Schema exampleInvoices
Sent when a new invoice is in draft.Schema example
Sent when an invoice is finalized. This event serves as a signal to your application that the invoice processing is complete and you can proceed with the necessary billing actions or procedures.Schema example
Sent when a one-off invoice is created. Only add-ons can be applied to one-off invoices.Schema example
Sent when prepaid credits have been paid and added to the customer’s wallet. You can use this information to generate a PDF invoice or collect the payment.Schema example
Sent when the PDF file has been generated for a customer invoice. This will allow your application to retrieve the PDF invoice.Schema example
Sent when the payment status of an invoice is updated based on information provided by the payment provider.Schema example
Sent when the payment of an invoice is considered as overdue.Schema example
Sent when an invoice is voided.Schema example
Sent when there is an error related to the payment process. Usually occurs when no valid payment method is defined for the customer in the payment service provider’s application.Schema example
Sent whenever a dispute or a chargeback is lost within your payment provider.Schema example
Sent when an invoice has been resynced with salesforce.Schema example
Payments
This message is triggered when a payment requires additional validation or confirmation, typically via 3D Secure (3DS). This is commonly seen in regions like India or when enhanced customer authentication is necessary.
The
url field contains the checkout link that initiates 3D Secure (3DS) validation for your customers. The return_url is the page displayed once the 3DS process is completed.Schema exampleThis message is triggered when a an error was raised by a payment provider.Schema example
Sent when a manual payment request has been triggered, to request payment for the overdue balance.Schema example
Sent when the payment attached to a payment request has failed. The
provider_error field indicates the error code and message from the payment provider.Schema exampleSent when the payment attached to a payment request is updated to a new payment status, through the `payment_status field.Schema example
Payment receipts
Payment receipt object. Sent when a payment receipt is created.
This event serves as a signal to your application that the receipt creation is complete and the payment has been recorded.
Payment receipt object. Sent when the PDF file has been generated for a payment receipt. This will allow your application to retrieve the PDF receipt.
Plans
Sent when a plan is created.Schema example
Sent when a plan is updated.Schema example
Sent when a plan is deleted.Schema example
Subscriptions and fees
Sent when a fee for a charge to be paid in advance is created. You can use this information to collect the payment of the
pay_in_advance fee. Useful for fintech companies that need to create a statement of transactions without invoicing.Schema exampleSent when an error was encountered while fetching taxes for a fee on a tax provider.Schema example
Sent when a subscription starts. The
previous_plan_code argument is filled if the subscription has been upgraded or downgraded.Schema exampleAlert for imminent termination of subscriptions with set end dates, sent 45 days and 15 days prior (at fixed intervals).Schema example
Sent when a subscription is terminated. The
next_plan_code argument is filled if the subscription has been upgraded or downgraded.Schema exampleSent when the free trial is ended for a subscription.Schema example
Sent when a progressive billing threshold has been crossed.Schema example
Wallets and prepaid credits
Wallet object. Sent when a wallet is created.
Wallet object. Sent when a wallet is updated. Please note that you won’t receive this message if the wallet’s ongoing balance is updated.
Wallet object. Sent when a wallet is terminated.
Sent when the ongoing balance is negative or equal to 0.Schema example
Sent when a wallet transaction is created. For example, when new credits have been paid or offered.Schema example
Sent when a wallet transaction is updated. For example, when wallet transaction is marked as settled.Schema example
Sent when a wallet transaction payment is declined.Schema example