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1. Does Lago support prepaid credits?

Yes. Prepaid credits are a great way to give customers better spend visibility and facilitate payment collection in advance.

To prepay for usage with lago follow this simple steps:

  1. Create a new wallet for prepaid credits;
  2. Assign a value for each credit (eg. 1 credit equals 1$);
  3. Specify the number of credits to purchase; and
  4. Configure recurring top-up rules based on real-time consumption (threshold or interval top-ups)

See a real-life example of prepaid credits with Mistral here.

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2. Which payment methods does Lago support?

Lago is agnostic and enables you to connect with any payment providers. Lago is already natively integrated with several payment providers (see here).

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3. Does Lago support invoicing?

Yes. Without charging a percentage of billings, every plan includes built-in invoicing automation with native invoice generation.

Lago enables you to issue invoices and send them to your customers via email. Lago offers advanced invoicing features, allowing you to customize invoice templates, and to include customer metadata & credit notes in invoices and set invoice grace periods. These features can enhance invoicing operations and compliance.

Additionally, Lago offers support for multiple languages for invoices and emails, making it a versatile solution for businesses operating in various countries or aiming for global expansion (see more here).

Companies also have the option to integrate our billing engine with an existing invoicing provider like Quickbooks, Netsuite, Bill.com, or Stripe. Learn more here.

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4. Does Lago provide a customer self-service portal?

Yes. Lago allows you to effortlessly integrate the customer portal into your application, providing your customers with seamless access to detailed usage information and invoice data.

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5. Does Lago provide Analytics and Reporting?

Lago is your go-to solution for in-depth analytics of your billing data. This gives you access to accurate revenue computation with ease and other critical financial information.

Analytics dashboard are accessible through both user interface and dedicated API endpoints to obtain the insights that matter most to you, like your monthly recurring revenues (if you use Stripe, you probably know how difficult it is to gather this info)

Learn more about analytics here.

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6. Does Lago support different time zones?

Yes. Lago allows you to set time zones at a customer level, ensuring that usage ingestion, expiry dates and billing will be triggered based on the time zone of your customer. Read more about why time zones matter here.

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7. What integrations does Lago support?

All Lago’s plans offer native integrations with third party tools for payments (Stripe Payments, GoCardless, Adyen), accounting (NetSuite, QuickBooks), taxes (Anrok), CRM (Salesforce) and others.

You can learn more about integrations here.

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8. Does Lago support taxation?

Lago features automatic European tax detection integration for your customers. Learn more about Lago EU Taxes integration here.

You can also integrate with Anrok, the global sales tax platform for software companies. Learn more about this integration here.

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9. Does Lago process payments?

Lago does not process payments directly but enables you to integrate with any payment processors (Stripe Payments, GoCardless, Adyen, etc). Learn more about payment integrations here.

Lago will process and calculate how much you should charge a user and when, and send this information to your chosen payment gateway, so that your user can proceed to the actual payment. We also allow you to monitor payment status and track refunds.

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