Emails

With Lago, sending invoices and credit notes to your customers is simple - you can automatically email them as soon as they are created.

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SMTP setup on Lago Cloud

You don’t have to worry about SMTP settings with Lago, we take care of it, so you can sit back and relax.

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SMTP setup on Lago Self-hosted Premium

In order to use the email feature, please configure your environment variables as described here.

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Prerequisites for sending emails

To send emails to your customers, you will need to:

1. Define an organization email in Settings > Organization;
2. Optionally, add your organization’s logo in Settings > Organization;
3. Turn on the relevant email scenarios; and
4. Define the customer’s email address during customer creation/edition.
5. To send invoices to multiple recipients, define multiple email addresses at the customer level, separated by commas. (e.g. billing@acme.com, accounting@acme.com, finance@acme.com)

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Email scenarios

Lago sends emails to your customers for two scenarios: when an invoice is created (i.e. subscription invoices, one-off invoices, invoices related to credit purchases), and when a credit note is issued for a customer.

By default, both scenarios are switched off. You can turn on/off these scenarios by:

1. Going to Settings;
2. Selecting Emails;
3. Toggling each scenario on/off; or
4. Clicking on a scenario to view the corresponding email; and
5. Using the toggle in the upper-right corner to switch on/off the scenario.

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Email locale

The email will be sent to customers based on the organization or customer’s document locale. This means that the email will have the same locale as the invoice sent.

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Email sending address

For the cloud version, Lago uses no-reply@getlago.com as the sending email address. Any responses from your customers will be directed to the email address you have established for your organization in the organization settings.

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Email template

Email template

As mentioned above, some information in the email template can be customized based on the settings of your account, including:

1. The logo of your organization;
2. The name of your organization; and
3. The email address of your organization.