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What is happening in my customers’ wallets? This report covers credits bought, credits given away, credits spent, credits expired, and what is left on the books.
A top-up is a prepayment, not a sale. The customer pays you before you have delivered anything, so the cash sits as money you owe them in product. You earn it as they spend the credits on usage. That is why the top-up is kept out of Revenue streams: counting the top-up and the usage it later pays for would count the same money twice.

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Money or credits: pick one first

Every chart here has two readings, controlled by the Credits metric filter. They are not interchangeable. A wallet priced at 1 credit for 2 USD reports the same movement as 50 credits or as 100 USD. Always say which one you are quoting.

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What’s on this dashboard

Movements are activity, like a bank statement: each value covers the period it sits in. A balance is what is left at the end of the period, not what came in during it, so the balance at the end of your date range is what customers held then.

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The four kinds of movement

On the ledger chart, the two outflows are drawn below zero so it reads like a ledger.

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Credit balances

What your customers still hold. A month with no activity carries the previous balance forward, so a dormant wallet still shows its balance.
A credit balance is a liability. It is product you owe your customers, like a gift card that has not been spent. Watch it when credits are sold in bulk and spent slowly.
The newest month stays empty until the numbers update overnight.

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Filters

⚠️ Prepaid credits details ignores every customer and plan filter. Country, Customers, Customer type, Plan code, Subscription ext. ID and Customer has tax ID do not change it. Use the ledger movements chart when you need those cuts.
Splitting credits by plan or subscription is an estimate. A wallet belongs to a customer, not to a subscription. When a transaction is tied to an invoice covering several subscriptions, its value is divided evenly across them. Customer and currency figures are exact.

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What’s not included (for now)

  • Unsettled top-ups. A purchase that never settled is invisible here, even if the customer was invoiced for it.
  • Revenue. Nothing on this page is revenue. See Revenue streams.
  • The top-up invoice itself. It appears as a credit-type invoice on Invoices.
  • Money for the Credit balances chart. Balances are reported in credits only.

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Common questions

Because the money is prepaid, not yet earned. It shows here as a purchased-credit inflow, and on Invoices as a credit-type invoice. You earn it as the customer spends the credits, which is where it reaches Revenue streams.
Because the invoice they paid for already reported the full amount as gross revenue. Deducting the credits spent stops the same money being counted twice.
Purchased credits are cash you received against a liability. Offered credits are a discount you have not given yet: they cost you nothing when granted, and reduce revenue when spent.
Because a balance is not an amount earned. December’s balance is the year-end balance. To measure a year’s activity, use the ledger movements.
It has probably not settled yet. Only settled transactions appear here. Check the wallet’s transaction list in the app.