What’s on this dashboard
Dunning outcome is the only monthly series here. The other three are a photo of today: they cover everything recovered so far, with no month-by-month split.
Dunning outcome
Chased invoices, split by whether they were eventually paid. An invoice counts as paid whether the cash came through a dunning request or through a direct payment.Dunning revenue recovered by currency
Chased invoices that reached a successful payment: how many, and what they were worth, per currency. The amount is the full invoice total, tax included, not the cash actually collected. A partly paid invoice that reached a successful payment contributes its whole total.Dunning recovery time
Recovered invoices, bucketed by how long they took: same day, 1 to 7 days, 8 to 30 days, more than 30 days. The clock starts at the first dunning attempt, not at the invoice date.This measures speed, never success. It only contains invoices that came back, so it can never tell you what share of chased invoices you recovered. For that, read dunning outcome: paid invoices over total chased invoices.
Dunning attempt summary per invoice
One row per chased invoice, with the columns you need to explain a single case.Filters
⚠️ Granularity only affects dunning outcome. The other three charts have no time axis to reshape.
⚠️ Invoice number only affects the attempt summary and recovered revenue. Dunning outcome and recovery time ignore it.
What’s not included (for now)
- Invoices that never entered dunning. See Invoices for every unpaid invoice, chased or not.
- The cash actually collected. Recovered revenue counts full invoice totals. For attempt-level amounts, see Payments.
- A success rate on the recovery time chart. It only holds invoices that came back.
- Customer, plan and currency filters. Only date, granularity and invoice number are available.
Common questions
Why is last month's dunning outcome still moving?
Why is last month's dunning outcome still moving?
Because outcome is dated on the day the invoice was created, and recovery happens later. An invoice created last month and recovered this month improves last month’s paid split when the numbers update overnight.
How do I get the dunning success rate?
How do I get the dunning success rate?
Read dunning outcome: paid invoices over total chased invoices for the period. Recovery time only covers invoices that were recovered, so it cannot give you a rate.
Does recovered revenue mean cash in the bank?
Does recovered revenue mean cash in the bank?
No. It is the full total of the invoices that reached a successful payment, tax included. Read it next to outstanding revenue exposure on Invoices for what is still owed.
What puts an invoice into dunning in the first place?
What puts an invoice into dunning in the first place?
Your dunning campaigns and their retry schedules, which are set up outside these reports. See Automatic dunning and Manual dunning.